Overview

Due to the time-based and on-demand nature of our services, this Refund Policy outlines when refunds may or may not be issued.

Non-Refundable Situations

Payments are non-refundable in the following cases:

• The apartment visit has been completed
  
• The visit has been scheduled and confirmed
  
• The service has already started (including planning, communication, or coordination)
  

👉 Our service involves time, travel, and scheduling, which cannot be recovered once committed.

Limited Refund Scenarios

A refund or partial refund may be considered if:

• Access to the apartment is denied or impossible
  
• The landlord or agent cancels and no alternative is available
  
• The service cannot be delivered due to circumstances beyond our control
  

In such cases, we may offer:

• Rescheduling
  
• Partial refund
  
• Alternative service (e.g., neighborhood-only check)
  

Refund decisions are made at our discretion.

Cancellations

• Cancellations must be requested as early as possible
  
• Last-minute cancellations may not be eligible for a refund
  

Service Value

Our pricing reflects:

• Travel time across cities like Milan (often 45–60+ minutes one way)
  
• Time spent on-site
  
• Coordination and preparation
  

Changes to This Policy

We reserve the right to update this Refund Policy at any time.

Contact

For refund requests or questions please contact us.